A cut or damaged fiber line brings internet, phones, cameras, and point-of-sale systems to a halt in minutes. NW Fiber Co provides fiber optic repair for homes and businesses across the Portland, Oregon metro, from a single accidentally severed drop cable to a broken run feeding an entire office or building.
We locate the fault, fusion-splice the break with carrier-grade equipment, and test the repair so your connection comes back clean and stable. Whether a landscaper’s shovel nicked your buried line or a construction crew clipped a backbone run, we fix it right the first time and get you back online.
Scope of work
What’s included
✓Fault location using OTDR testing to pinpoint the exact break or bend
✓Fusion splicing of single-mode and multimode fiber for permanent, low-loss repairs
✓Repair of cut, crushed, or water-damaged buried and aerial fiber runs
✓Replacement of damaged connectors, pigtails, and splice enclosures
✓Emergency response for downed business lines affecting internet, phones, or cameras
✓Post-repair power-meter and OTDR verification with documented results
✓Cleanup and re-protection of the splice point against future damage
Why NW Fiber Co
When your line is down, you reach the technician doing the repair, not a call-center queue. NW Fiber Co is owner-operated and local to the Portland metro, so we diagnose fast, splice the break permanently, and confirm your service is fully restored before we leave. Repairs are routine work for us, we back them with documented test results, offer free estimates, and hold a 5.0 rating on Google from customers we got back online.
How it works
1Call & describe the damage
Tell us what happened and what stopped working. We ask a few questions to gauge urgency and, where possible, schedule a same-day visit for down business lines.
2Locate the fault
On site we trace the run and use OTDR testing to find the exact break, bend, or bad connector, whether it is buried, aerial, or inside a wall.
3Splice & repair
We fusion-splice the fiber or replace the damaged section and connectors, then seal and protect the splice so it holds up over time.
4Test & confirm
We verify the repair with a power meter and OTDR, confirm your service is back, and hand you clean documented results before we leave.
Service area: We provide fiber optic repair across Portland, Beaverton, Hillsboro, Gresham, Tigard, and Lake Oswego, Oregon.
FAQ
Frequently asked questions
How fast can you repair a cut fiber line?
For businesses with a downed line, we prioritize the job and come out same-day where possible. Call (503) 427-8737 and describe the damage so we can gauge urgency and give you a realistic window.
I accidentally cut a fiber cable while digging. Can it be fixed?
Yes. A cut fiber is repaired by splicing the two ends back together or replacing the damaged section, not by pulling an entirely new run in most cases. We locate the break, fusion-splice it, and test the repair to make sure your service is fully restored.
Do you repair both buried and aerial fiber?
We repair buried, aerial, and indoor fiber, along with the connectors, pigtails, and enclosures at each end. If the damage is underground, we locate the fault first so we only dig where we need to.
Is a repair cheaper than replacing the whole line?
Usually, yes. Splicing a break costs far less than pulling a full new run, which is why we always locate the exact fault first. We offer free estimates so you know the cost before any work starts.
Do you handle emergency fiber outages?
We provide a fast local response and prioritize down business connections, often same-day. The sooner you call (503) 427-8737, the sooner we can get a technician headed your way.
Get a free estimate today
Tell us about your project and we’ll get you a straight, no-pressure quote.
